Privacy Policy

This privacy policy describes how and why we might collect, store, use and/or share your information when you use our services, such as when you:

Visit our website at experience.ten.marketing, or any of our other websites that link to this privacy policy.
Engage with us in other related ways, including any sales, marketing, or events.

This privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions regarding your privacy, please contact us at digital@ten.marketing.

 

What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or when you contact us.

Personal information we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use. This information may include:

  • Names
  • Email addresses
  • Phone numbers
  • Mailing addresses

All personal information that you provide to us is presumed to be true, complete, and accurate, and you should notify us of any changes.

 

Information we automatically collect

We automatically collect certain information when you visit and use our services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage data, such as your IP address, browser and device characteristic, operating system, Internet service provider and/or mobile carrier, system configuration, language preferences, referring URLs, geographic location (depending on the type and settings of you device), information about how and when you use our services, what pages and files you viewed, searches you make, features you use, and other technical information. This information is primarily needed to maintain the security and operation of our services, for internal analytics and reporting purposes, and for targeted advertising.

We also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

 

Information collected from other sources

To enhance our ability to provide you with relevant marketing, offers, and services, as well as to maintain and update our records, we may obtain personal data from other sources, such as public databases, joint marketing partners, affiliate programs, data providers and third-party platforms and service providers.

The information we collect from these sources may include contact details (mailing addresses, email addresses, and phone numbers), professional information (job titles and company details), behavioral and intent data (information about your interests, preferences, and interactions with our communications or services), technical data (IP addresses and user behavior analytics), and social media data (social media profiles, URLs, and custom audience profiles).

 

How do we get your consent?

By providing us with your personal information to subscribe to our email list, you consent to its collection and use for specific purposes, including responding to your inquiries or providing requested services.

If you explicitly give consent (opt-in), we may also use this information to send you marketing communications, such as newsletters, business updates, promotional offers, and similar content. You have the right to withdraw your consent at any time.

 

How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your information for a variety of reasons, depending on how you interact with our services. We may process your information:

  • To provide you with the requested service.
  • To respond to your inquiries.
  • To send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your order and payments.
  • To request feedback and to contact you about your use of our services.
  • For our marketing purposes in accordance with your marketing preferences. You can opt out of marketing emails at any time by clicking an unsubscribe link in emails we send.
  • To develop and display personalized content and advertising tailored to your interests, location, device and more in accordance to your cookie setting (for targeted advertising). For more information see our Cookie Policy
  • To keep our services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends to better understand how our services are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns, and to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To protect your vital interests, such as to prevent harm.

 

What legal bases do we rely on to process your information?

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • If you have given us permission (consent) to use your personal information for a specific purpose. You can withdraw your consent at any time (see “What are my privacy rights?” below).
  • When we believe it is necessary to fulfill our contractual obligation to you, including providing our services or at your request prior to entering into a contact with you.
  • When we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interest and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
    • Send users information about special offers and discounts on our products and services.
    • Develop and display personalized and relevant advertising content for our users.
    • Analyze how our services are used so we can improve them to engage and retain users.
    • Support our marketing activities.
      Diagnose problems and/or prevent fraudulent activities.
    • Understand how our users use our products and services so we can improve user experiences.
  • Where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Where we believe it is necessary to protect your vital interest or the vital interest of a third party, such as situations involving potential threats to the safety of any person.

 

When and with whom do we share your personal information?

We may share information in specific situations described in this section and/or with the following parties.

We may share your data with third-party vendors, service providers, contractors, or agents (third parties) who perform services for us or on our behalf and require access to such information to do that work. The third parties we may share personal information with are as follows:

  • Web and Mobile Analytics: Google Analytics, Google Tag Manager, Google Ads, Facebook Analytics, Facebook Ads conversion tracking, LinkedIn Analytics, WordPress Stats.
  • Retargeting Platforms: Google Ads Remarketing, Google Analytics Remarketing, Facebook Custom Audiences and LinkedIn Website Retargeting.
  • Social Media Sharing and Advertising: Meta advertising (this includes Facebook advertising, Instagram advertising, and WhatsApp advertising) and LinkedIn advertising.
  • Website Hosting: WordPress.
  • Website Testing: Google Website Optimize.
  • Email Marketing: Brevo.

We may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

Do we use cookies and other tracking solutions?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information on how we use such technologies and how you can refuse certain cookies is described in our Cookie Policy.

 

Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own.

Our services are located in Croatia. If you are accessing our services from outside Croatia please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see

“When and with whom do we share your personal information?” above), in the United States, and other countries.

If you are resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

European Commission’s Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further detail can be provided upon request.

 

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

 

Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using our services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age 18, please contact us at digital@ten.marketing.

 

What are your privacy rights?

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information; to request rectification or erasure; to restrict the processing of your personal information; and if applicable, to data portability. You can make such a request by contacting us by using the contact details provided in the section below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisor authority. You can find their contact details here: https://ec.europa.eu/newsroom/article29/items/612080

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send your service-related messages that are necessary for the administration, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.

If you choose to remove cookies or reject cookies, this could affect certain features of our services. For further information, please see our Cookie Policy.

If you have questions or comments about your privacy rights you can contact us by email at digital@ten.marketing.

 

Controls for do-not-track features?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

 

Do we make updates to this policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

How can you contact us about this policy?

If you have questions or comments about this privacy policy, you can email us at digital@ten.marketing or by post to:

Experience TEN d.o.o.
Bosanska ulica 9
10000 Zagreb
Croatia

 

How can you review, update, or delete the data we collect from you?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request a review, update, or deletion of your personal information, please contact us at digital@ten.marketing.

Last updated:
17.12.2024.